Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

Since 1999, every job we finish in Bristol gets the same thing: the 90-Day Done Right Promise, stamped in writing. It means what it says. If the sweep or repair isn’t done right, one call brings Wendell and his crew back at no additional cost. No fine print, no argument, no “well, technically.” You tell us what’s wrong, we show up and make it right. That promise has followed us into thousands of chimneys across Bristol, Forestville, Plainville, and the surrounding county, and it’s the same paper we’ll hand you when the job is done.

Call (860) 743-7743

What’s Covered

• Workmanship on every sweep and repair. If the work we did doesn’t hold up within 90 days, we return and fix it at no charge. The date is on the paperwork, and so is the promise.
• Parts and materials we install. When we put in a chimney cap, crown, liner, or damper, we stand behind the installation. If a part fails because of how it went in, not because a storm tore it off, we handle it.
• Cleanup and containment. We lay drop cloths, we take them up, and we leave the room the way we found it. Soot stays in the flue and the vacuum, not on your rug.
• The price on the phone is the price on the invoice. Wendell gives you the number before a single tool comes off the truck. If the job scope changes, you hear a new number and you decide. No surprise line items at the end.
• Arrival windows that mean something. The sweep who shows up at your door is background-checked, in uniform, and calls if the window slips. You’re not sitting around wondering if anyone is coming.
• Honest recommendations backed by video. If we tell you a liner needs replacing or a crown needs rebuilding, the camera footage and a plain-English verdict come with it. Nothing is recommended without evidence you can see for yourself.

Our Satisfaction Promise

Here’s how the make-it-right process actually goes if something isn’t right after we leave. You call (860) 743-7743. A live person answers, any hour of the day or night, no voicemail box, no call center. You say what’s wrong. Wendell or one of his crew gets back out to your Bristol home, looks at the work, and fixes it. No charge. The 90-Day Done Right Promise covers that.

Most of the time, the problems we’re asked to come back for are small: a damper that’s stiff after a sweep, a cap that shifted in a storm, a spot of soot we missed on the hearth. Small doesn’t matter. The promise doesn’t grade by size. If it’s not done right, it gets made right. That’s the whole point of putting it in writing on every job, and it’s why a lot of our Bristol customers tell us they called because a neighbor said, “Ask anyone on your street.” The guarantee follows the work, and the work follows a pretty simple rule, which is that Wendell runs into you again on Saturday and he’d rather not have to explain himself.

We also honor a free second opinion on any written estimate from another chimney company. If you’ve got a quote and you want a straight read on whether the work is even needed, bring it to us. Wendell will walk you through what’s real, what’s optional, and what can safely wait. Sometimes the honest answer is that you don’t need to spend the money yet, and you’ll hear that from us.

Licensed & Insured Backing

The paperwork matters, but the real guarantee behind Top Hat Chimney is simpler than that: the business is locally owned and owner-operated, with a published address and a license number, and Wendell’s name has been on the work since 1999. We’re licensed and insured, which means the protection isn’t just our word, it’s also the coverage that stands behind the crew while we’re on your property. If something goes wrong, you’re not left holding it. That’s what “insured and bonded” is supposed to mean, and it’s been true here longer than most sweep companies in the area have existed. Not a franchise that rotated in last spring. A local business that answers the phone because it’s our phone. Call (860) 743-7743 and a live person picks up, even at midnight, and it may well be Wendell himself.

What the Guarantee Does Not Cover

We’d rather be plain about this than let it surprise you. The 90-Day Done Right Promise covers our workmanship and the installation of materials we supply. It does not cover normal wear after years of use, storm damage, chimney fires, animals tearing up a cap, or conditions that existed before we arrived and had nothing to do with the work we did. Some manufacturers whose products we install and service, like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, offer their own warranties on parts, and we’ll walk you through what those cover when the job is quoted. Your flue doesn’t care how the fire looks. It cares how it breathes, and so do we. If there’s ever a question about whether something falls under the promise, call. We’ll sort it out honestly, one way or the other.

Why Bristol Homeowners Trust the Promise

We’ve worked on chimneys in Bristol long enough to know the houses and the problems they tend to have. Older homes near Federal Hill with unlined flues and decades of creosote. Newer construction where the chase cap wasn’t flashed right and the first good rain shows it. Wood stoves in Forestville where first-degree creosote is a brush job, but third-degree is a glaze. None of that changes the promise. What changes is how much we can tell you before we even show up, because we’ve probably already swept a chimney like yours on a street like yours. Ask anyone on your street. The guarantee is in writing, but the reputation is the thing that actually gets us hired, and it’s been building since 1999.

Get the Guarantee in Writing

If you’re in Bristol or the surrounding county, the process is straightforward. Call (860) 743-7743. A live person answers and helps you book a time that works. The sweep who shows up is in uniform, background-checked, and gives you a real arrival window. The price is set before anything starts, and the 90-Day Done Right Promise goes with the invoice. Every job, every time, no exceptions. That’s how we’ve done it for over 29 years, and that’s how the next job gets done too.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Bristol since 1999.