What Bristol Homeowners Say About Top Hat Chimney
Reviews matter because a chimney is one of the few things in a house you can’t easily inspect yourself. You can stand in the yard and squint at the cap, but you can’t see the creosote building up halfway down the flue. That’s why we encourage every customer to watch the camera footage and ask hard questions. Wendell and his crew have been earning trust in Bristol since 1999, one chimney at a time. Here’s what people are saying after the truck leaves.
Recent Reviews
“Wendell and his crew swept our chimney last fall and found a cracked flue tile we’d been living with for years without knowing. He showed us the camera footage on the spot, explained what could wait and what couldn’t, and gave us a straight price for the repair. No pressure. We did the liner work in March and the difference in the fireplace draft is night and day.”
Heather P. – Federal Hill, Bristol
“I called at 7:30 on a Sunday morning expecting a voicemail and Wendell answered. Live person, first ring. He came out that week, wore boot covers the whole time, and explained every step of the sweep before he started. The price he quoted on the phone is exactly what I paid. That never happens anymore.”
Amit R. – Chippens Hill, Bristol
“We bought a 1920s colonial and the previous owners hadn’t swept the chimney in at least seven years. The creosote was glazed on like tar. Wendell was honest that this wasn’t a one-sweep fix and walked me through the HeatShield process with photos from the camera before we agreed to anything. A year later the chimney still looks clean. Worth every dollar.”
Jessica T. – Forestville, Bristol
“Called for a second opinion after another company quoted me over four thousand dollars for a new liner. Wendell came out, ran the camera, and told us our liner had another five to seven years of safe service left. He charged us nothing for the trip and wrote up his findings so we’d have it for our records. That kind of honesty is rare.”
Cedric H. – Edgewood, Bristol
“The crew showed up in uniform, introduced themselves, and gave me a real arrival window the day before. They laid down drop cloths from the front door to the fireplace and not a speck of soot landed on our white carpet. The 90-Day Done Right Promise convinced me to book, and honestly they didn’t need it. The job was done right the first time.”
Heather P. – Federal Hill, Bristol
“Our chimney cap had rusted through and birds were getting in. Wendell replaced it with a proper stainless cap and crown, showed me before-and-after photos, and applied the senior discount without me even asking. Three months later a storm knocked a branch onto the cap and it didn’t budge. Call them.”
Amit R. – Chippens Hill, Bristol
Why Customers Trust Us
The reviews above keep circling the same four things, and that’s not an accident. First, the camera footage. Every sweep and every inspection includes a camera run with a plain-English explanation of what you’re looking at. Nothing gets recommended without visual proof you can see for yourself, on your own screen, before you spend a dime.
Second, the price on the phone is the price on the invoice. No surprises after the tools come off the truck. If you have a written estimate from another company, bring it in and Wendell will give you a free second opinion. If that estimate leads to a repair over $200, you’ll get $40 off with us.
Third, the 90-Day Done Right Promise. It’s stamped on every job in writing. If something isn’t right, one call brings Wendell back. Not a call center. Not a ticket number. Wendell, the owner, who’s been doing this in Bristol since 1999 and runs into you on Saturday at the hardware store.
Fourth, every technician is background-checked and arrives in uniform. You know who’s coming to your door before they knock. And when you call, a live person answers. Around the clock. It may well be Wendell himself at 11 p.m. on a Tuesday.
If you’re looking for a chimney sweep in Bristol, call (860) 743-7743. Tell us what you’re seeing. We’ll tell you honestly whether it needs attention now, or whether it can wait until spring. And we’ll prove it with the camera.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Bristol since 1999.